Terms and Conditions

Please, Read Win Himalaya Treks and Expedition (P) Ltd Terms and conditions

Before booking your Trip. Win Himalaya Treks and Expedition (P) Ltd, a Nepal Government Tourism Department fully registered and authorized company of Nepal, a leading and rising trekking and adventure local company with our head office in Kathmandu, operating all types of tourism-related trips within Nepal-Tibet and Bhutan destinations. A trustworthy company where you will be insecure and friendly hand with a complete trip package of great interest to exotic destinations Himalayan holidays of your choices and interest and before you book with us with the trip of your interest please read and follow our norms and conditions

Down Payment:

To book with a 25% down payment is required in advance as our company rules and policy.
30 % - If more than 6 weeks before arrival date
100% - Less than 6 weeks before arrival date (please contact us if this will cause you a problem; we do try to be flexible)

Paying your deposit with us:

Credit Card (visa & master) by Phone, wire transfer, all the payment options subject to charge additional bank service fees on top of the sum.

Please call us at

Pay Online:

https://www.winhimalayatreks&expeditions.com

Email: Info@winhimalayatreks&expeditions.com

Last Minute Booking

We accept your last minute booking with 100% payment (07 days before tour starting date ONLY IN CASES OF NEPAL TRIPS, but LAST MINUTE BOOKING WILL NOT BE ACCEPTABLE FOR INDIA, BHUTAN AND TIBET TRIPS).

Refund:

No refund will be made for a 20% deposit amount in case of cancellation of trip for any other reason. Having paid the full amount of any trip, you’re entitled to incur a refund in case you want to cancel your trip. Still, the cancellation charge is invoiced to you. Written notification of your cancellation should be made to cancel any trip. Nevertheless, you’re imposed cancellation charge as advised below: -

50 days or more deposit retained
30 days before departure 50%
Two Weeks before departure 75%
One week before departure 100%

For Tour, Trekking, and Hiking:-

90% will be refunded of your total payment, 30 days before trip departure.
70% will be refunded of your total payment, 15-30 days before trip departure.
50% will be refunded of your total payment, 7-15 days before trip departure.
No refund, 7 days or less before trip departure

Expedition and Peak climbing:-

50 % will be refunded of your total payment, 6 weeks before trip departure.
30 % will be refunded of your total payment, 3 weeks before trip departure.
No refund, 3 weeks or less before trek departure.

Supplement Charge: On our adventure and holiday tour with trekking packages, rooms in the lodge on route or tents are provided on twin sharing basis. For a single room supplement charge will be imposed on the client who does not have another tour participant to share room/tent with.

Incomplete Tour:

No refund will be made to clients who drop out or quit from the journey regardless of whatever portions remain unused in the itinerary.

Amendment in Tour Cost: We reserve the right to revise the pricing rate mentioned at our website, under any circumstances, or on the pressure of various external factors that are further than our control, for instance, changes in the exchange rate, government action, etc. But, we put forth an effort to keep at the present rate.

Unforeseen Circumstances:

If the company cancels your trip due to unforeseen circumstances like bad unfavorable weather, natural disasters, conflict, trail bad condition (landslides), etc., we will refer you to an alternative trip of a similar standard. Even if this doesn’t fit your interest, all payments paid by you to our company will be refunded. But remember, any other expenses incurred by you as a result of the booking are entirely your responsibility.

Clients' Responsible:

A tour/trekking guide who represents Mountain Eco Treks deserves all authority during your trips. If you commit any unlawful act, you are compelled to leave the tour. No refund will be made in such a case.

Impact on your journey:

The company extends its best hand to see your convenience at all times, as this is an Adventure Travel Holiday and you will be traveling into a remote Himalayan Destination, weather conditions in the Himalaya can be unpredictable sometimes. Local availability of porters/yaks or any other means of transport vehicle breakdown, road condition, or local strikes can contribute to the need for change or even delays at times in the itinerary.

However, we will do everything in our capacity to see that you are inconvenienced as little as possible on such events: which are beyond our control. As such, no claim of refund will be entertained including early return from the trip or change in the itinerary due to unforeseen reasons. All your return expenses including Hotel bills where applicable or extra transport costs will have to be borne by yourself.

We put every effort to ensure comfortable traveling of yours, but it is a must to understand that what you might be accustomed to in the western affluent countries, the Himalayan countries can’t afford such facilities. Weather is another factor that directly impacts your journey. Hence, patience in mind, enthusiasm, and proper preparation before the head is must venture into the journey.

Travel & Medical Insurance:

You must obtain a comprehensive travel & medical insurance package against natural calamity, helicopter evacuation, personal accident, trip cancellation, etc. This is strongly suggested to all esteemed booking clients.

Tour Amendment:

To make alterations of any trekking/tour itinerary, prior notice is requested. You’re advised to stay in touch with us thus. Occasionally, you may be obliged to do so on the route under certain circumstances for instance bad weather, etc.

Your personal belongings:

On any account, we’re answerable for any loss or damage of your luggage or property belonging to you even when shouldered by porters, vehicles,

Papers & Documents:

All necessary documents should be presented in sequence for example to issue visas, necessary permits, etc. We’re not accountable in case of any trip formality not completed in time before the trip departs in the absence of essential papers and documents.

Risk & Responsibility:

Your safety and satisfaction is our prime concern. We, therefore, carry out our responsibility honestly & sincerely to ensure your holiday trouble-free, as well as you, have desired. Nevertheless, unless stated otherwise, the trip may be changing under uncertain and inherent circumstances such as landslides, road blockage, flood, snow political unrest, cancellation of flight, delay arrival, sickness or accidents, etc. Any extra cost incurring there is your responsibility and should be borne on the spot.

Flight Delay / Cancellation:

There is more or less possibility of flight delay or postponement for unpredictable weather in Himalayan regions which could happen, in particular, Everest region (Lukla), Kanchenjunga area at Taplejung, Mustang area at Jomsom and far northwest, Dolpa, Simikot, and Jumla region, etc. if the flight is canceled or get delayed, mountain eco treks is not responsible for the extra expenses, we can manage alternative arrangement on request which may demand other extra costs.

Age Group:

No bar on ages, however for children of below 16 years require family, guardian, or parents to accompany which includes for elderly people of 60 -80 yrs of age, this is only for short moderate treks and tours. For longer treks, elderly people should refer to their doctors with a medical certificate to book for the trek if one is physically and medically fit.

Taking Photos:

The company might use photos of you on trekking or other holidays with us, for promotion of the company by any means of media, in this case, please allow us with or without your permissions.

Please read all above-mentioned terms and conditions before the bookings. Thank you.